Agreement to Terms and Acceptance

By accessing, using, or registering for Kizuna Senior Tech's services, website, mobile applications, or participating in any of our programs, workshops, or educational offerings, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Kizuna Senior Tech ("Company," "we," "our," or "us"). If you do not agree to these Terms in their entirety, you must immediately discontinue use of our services and may not access or use any part of our platform.

These Terms apply to all users of our services, including but not limited to students, caregivers, family members, workshop participants, community partners, and casual website visitors.

Comprehensive Description of Services

Kizuna Senior Tech provides specialized technology education services designed specifically for older adults aged 50 and above. Our comprehensive platform includes:

• Online Learning Platform: Interactive step-by-step lessons covering smartphone basics, internet safety, digital communication, and essential online services
• Educational Materials: Printable large-type guides, video demonstrations, tutorials, and reference materials optimized for senior learners
• Workshop Programs: Small-group classes (maximum 6 participants), community-based workshops, and specialized training sessions
• In-Home Services: Personal device setup, one-on-one instruction, technical support, and customized training in your home environment
• Support Services: Phone and email support, live chat assistance, and priority technical help for subscribers
• Caregiver Resources: Dashboard access for authorized family members, progress tracking, and coordination tools
• Community Partnerships: Collaboration with local libraries, community centers, senior living facilities, and healthcare providers
• Subscription Services: Monthly and annual membership plans providing access to premium content and priority support
• Assessment Tools: Skill level evaluations, progress tracking, and personalized learning path recommendations
• Safety Education: Comprehensive training on online security, scam prevention, and safe internet practices

User Accounts, Registration, and Eligibility

To access certain services, you must create a user account. By registering, you represent and warrant that:

• Eligibility: You are at least 18 years of age and have the legal capacity to enter into binding agreements
• Accuracy: All information provided during registration is accurate, complete, current, and truthful
• Maintenance: You will promptly update your account information to maintain its accuracy and completeness
• Security: You will maintain the confidentiality and security of your account credentials and notify us immediately of any unauthorized access
• Responsibility: You accept full responsibility for all activities that occur under your account, whether authorized by you or not
• Single Account: You will maintain only one active account unless specifically authorized by us to have multiple accounts
• Authorized Representatives: If registering on behalf of another person, you have proper legal authority to do so

We reserve the right to refuse registration, suspend, or terminate accounts at our sole discretion, particularly if we suspect fraudulent activity, violation of these Terms, or misuse of our services.

Payment Terms, Billing, and Refund Policy

Subscription Services

Our subscription services operate under the following terms:

• Billing Cycle: Monthly and annual subscriptions are billed in advance on the same date each billing period
• Auto-Renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the next billing date
• Payment Methods: We accept major credit cards, debit cards, and bank transfers as specified during registration
• Failed Payments: If payment fails, we will attempt to collect payment for up to 7 days before suspending service
• Refund Policy: Monthly subscriptions are non-refundable except as required by applicable law or in cases of service failure
• Pro-Rated Refunds: Annual subscriptions may be eligible for pro-rated refunds within 30 days of initial purchase

Workshop and Setup Services

• Advance Payment: Payment for workshops and in-home setup services is required at the time of booking
• Cancellation Policy: Cancellations made more than 48 hours before scheduled service receive full refunds
• Late Cancellation: Cancellations made less than 48 hours before service may be subject to a 50% cancellation fee
• No-Show Policy: Failure to attend scheduled services without prior notice results in forfeiture of payment
• Rescheduling: Services may be rescheduled once without penalty if done more than 24 hours in advance

Price Changes and Modifications

We reserve the right to modify our pricing structure with 30 days' written notice to existing subscribers. Price increases will not affect your current billing cycle but will apply to subsequent renewals. You may cancel your subscription before the price increase takes effect to avoid the new rates.

User Conduct and Prohibited Activities

You agree to use our services responsibly and in compliance with all applicable laws. Specifically, you agree not to:

• Illegal Activities: Use our services for any unlawful purpose or in violation of any local, state, national, or international law
• Account Sharing: Share your account credentials with unauthorized individuals or allow others to access your account
• Unauthorized Access: Attempt to gain unauthorized access to our systems, other user accounts, or computer networks
• Service Disruption: Interfere with, disrupt, or create an undue burden on our services or networks
• Harmful Content: Upload, transmit, or distribute viruses, malware, or other harmful or malicious content
• Intellectual Property Violation: Infringe upon the intellectual property rights of Kizuna Senior Tech or third parties
• Harassment: Harass, abuse, threaten, or intimidate other users, instructors, or staff members
• False Information: Provide false, misleading, or fraudulent information during registration or service use
• Commercial Use: Use our services for commercial purposes without explicit written authorization
• Reverse Engineering: Attempt to reverse engineer, decompile, or disassemble any part of our platform
• Data Mining: Use automated tools to extract data from our platform without permission

Intellectual Property Rights and Content Ownership

All content, materials, resources, software, and technology provided through our services are owned by Kizuna Senior Tech or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

• Our Content: All text, graphics, logos, images, videos, audio files, software, and other materials are our exclusive property
• Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our materials for personal, non-commercial educational purposes only
• Restrictions: You may not copy, modify, distribute, sell, lease, or create derivative works from our content without explicit written permission
• User Content: Any content you submit to our platform remains your property, but you grant us a license to use it for service provision and improvement
• Feedback: Any suggestions, ideas, or feedback you provide may be used by us without compensation or attribution
• Third-Party Content: Some content may be licensed from third parties and subject to additional restrictions
• Trademark Usage: Our trademarks and service marks may not be used without prior written consent

Service Availability and Technical Requirements

While we strive to provide continuous, reliable service, we cannot guarantee uninterrupted availability:

• Maintenance: We may temporarily suspend or restrict access for scheduled maintenance, updates, or improvements
• Technical Issues: Service interruptions may occur due to technical problems, internet connectivity issues, or force majeure events
• System Requirements: You are responsible for ensuring your devices meet minimum technical requirements for our services
• Internet Connection: A stable internet connection is required for optimal use of our online services
• Browser Compatibility: We support current versions of major web browsers but cannot guarantee compatibility with outdated software
• Mobile Access: Mobile access may have limited functionality compared to desktop versions
• Geographic Restrictions: Some services may not be available in all geographic locations

Privacy, Data Protection, and Confidentiality

Your privacy is important to us. Our comprehensive Privacy Policy, which is incorporated into these Terms by reference, details how we collect, use, store, and protect your personal information. Key points include:

• Data Collection: We collect only information necessary to provide our services effectively
• Data Security: We implement industry-standard security measures to protect your information
• Data Sharing: We do not sell your personal information to third parties
• User Rights: You have rights regarding access, correction, and deletion of your personal data
• Consent: We obtain appropriate consent for data processing activities
• International Transfers: Data transfers comply with applicable privacy laws and regulations
• Retention: We retain data only as long as necessary for legitimate business purposes

Limitation of Liability and Disclaimers

To the maximum extent permitted by applicable law:

• Service Disclaimer: Our services are provided "as is" and "as available" without warranties of any kind, express or implied
• No Guarantees: We do not guarantee that our services will meet your specific needs, be error-free, or operate without interruption
• Limitation of Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Maximum Liability: Our total liability shall not exceed the amount you paid for our services in the 12 months preceding the claim
• Educational Purpose: Our services are for educational purposes only and do not constitute professional advice
• Third-Party Services: We are not responsible for the availability, content, or practices of third-party services or websites
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control

Indemnification

You agree to indemnify, defend, and hold harmless Kizuna Senior Tech, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of our services
• Your violation of these Terms or applicable laws
• Your infringement of any third-party rights
• Any content you submit or transmit through our services
• Your negligent or wrongful conduct

Termination of Services

Either party may terminate this agreement under the following circumstances:

• User Termination: You may terminate your account at any time by contacting our support team or using account settings
• Company Termination: We may terminate or suspend your access immediately, with or without cause, with or without notice
• Breach of Terms: Immediate termination may occur for material breach of these Terms
• Effect of Termination: Upon termination, your right to use our services ceases immediately
• Data Retention: We may retain certain information as required by law or for legitimate business purposes
• Survival: Certain provisions of these Terms will survive termination, including intellectual property rights and limitation of liability

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Japan, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Yokohama, Japan.

Before initiating formal legal proceedings, we encourage users to contact us directly to resolve disputes amicably. We are committed to working with users to address concerns and find mutually acceptable solutions.

Modifications to Terms

We reserve the right to modify, update, or revise these Terms of Service at any time. When we make material changes, we will:

• Provide at least 30 days' advance notice via email or prominent website notice
• Update the "Last updated" date at the top of this document
• Highlight significant changes in our notification
• Provide you with an opportunity to review changes before they take effect

Your continued use of our services after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our services.

Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

These Terms, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Kizuna Senior Tech regarding your use of our services and supersede all prior agreements and understandings.

Contact Information

If you have questions about these Terms of Service, need clarification on any provisions, or wish to report a violation, please contact us:

We are committed to addressing your inquiries promptly and will respond to all communications within 2 business days.